Frequently Asked Questions

A cloud fax service for HIPAA-compliant faxing from any browser, on any device. No machine, no phone line, nothing to install. Upload a PDF or image (up to 25MB), enter the number, click Send. Delivery usually takes 1 to 3 minutes, and every delivered fax comes with a proof certificate: date, time, page count, and confirmation ID.

Sign up with your email, accept the BAA, upload your document, and click Send. Want to try it first? The one-time free send lets you fax up to 10 pages from our shared outbound number, no credit card required. On any paid plan you send and receive from your own dedicated number. If a line or carrier problem stops delivery, the send is restored so you can try again.

Yes. Your recipient's machine receives a standard fax over ordinary phone lines; nothing changes on their end. If a fax fails after every retry, your pages are restored automatically and you get an email explaining what happened.

Every paid plan includes a dedicated local fax number. Incoming faxes land in your Inbox as PDFs, with notifications your way: per fax, daily digest, or off. The notification email carries a secure link to your account, never the document itself.

Yes, on every paid plan. From the email address on your Fax Pigeon account, send one PDF (up to 250 pages, 25 MB) to the recipient's number at fax.faxpigeon.com, for example [email protected]. It goes out as a fax from your own number, and you get one email when it is queued and one when it is delivered. Email from any other address is ignored.

Yes. Every plan, free send included, runs on HIPAA-compliant infrastructure: TLS 1.2+ in transit, AES-256 at rest, 90-minute session timeouts, append-only audit logs, and PHI stripped from error reporting.

Yes. Every practice is covered by a Business Associate Agreement from the moment it is created, free send included. The creator accepts it at signup; people who join are covered by the practice's BAA.

Every stored document lives on Google Cloud Platform in the United States, under a signed BAA, encrypted with AES-256 at rest. An email you send to your fax address lands with Amazon Web Services in the US under a signed BAA and is deleted within two days. We run our own fax equipment, so your documents are never handed to a third-party fax provider; the telecom carrier only connects the call.

Yes, anytime. Deletion schedules permanent destruction after a 7-day recovery window; disaster-recovery backups are never restored to your account and expire within 90 days. Otherwise your documents stay for the life of your account. You can also request deletion at [email protected].

Yes. Porting is free on all paid plans, from Settings. Most ports complete in 5 to 15 business days, and your number keeps working with your current provider until the port lands.

Pages past your budget bill at the plan's own rate, from 10¢ a page on Basic down to 2¢ on Max. Monthly plans collect it on the next renewal invoice; annual plans collect it every 30 days. If unbilled overage reaches five times the plan's monthly price we charge it right away, and a declined charge pauses sending until it is paid. Receiving never pauses. A cover sheet counts as one page on paid plans; on the free send it is added for you and does not count against your 10 pages.

Yes. Your office shares one fax number, one inbox, and one page budget. Roles (Owner, Manager, Member) control billing, invites, and settings; assign incoming faxes and mark them reviewed. Every paid plan includes unlimited people at one flat price with no per-person charge, and every paid plan allows 250 pages in one fax; paid plans differ only by pages a month and the overage past them.

Yes. Upgrades apply immediately with proration; downgrades at the next period. Cancellations take effect at period end, with full service until then. Within 72 hours of starting your first subscription you can take a one-time full refund with immediate cancellation; outside that window, payments are not refunded.