Fax Pigeon vs iFax

iFax's $12.49 plan cannot carry patient information: it has no fax number and it is not marketed as HIPAA compliant. The first iFax plan labeled HIPAA compliant is Plus at $24.99 a month billed annually, and iFax's site does not say which plan signs a Business Associate Agreement or whether the agreement costs extra. Fax Pigeon includes the signed BAA and your own number on every plan from $4.99.

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What iFax's own pages say

• Basic is send-only. iFax's FAQ: "Do I need an incoming fax number subscription to send faxes?" Answer: no, sending needs only credits. A number to receive is a separate subscription, which is why Basic lists no number. A practice that needs records, referrals and prior-auth responses to reach it needs a number, and that starts at Plus.
• The BAA is not on the page. iFax's HIPAA page carries a third-party compliance seal and describes safeguards, and its pricing page lists "HIPAA compliant" from Plus, but neither page states which plan signs a Business Associate Agreement or whether it is included. The agreement is the document that makes the arrangement lawful; a seal is not a substitute.
• Cancellation depends on the store. The FAQ answer to "How do I cancel my subscription?" is that it depends on whether you subscribed through Apple, Google, Microsoft or the website. Deleting your account data requires a request to support. Fax Pigeon cancels from Settings and deletes on request with a 7-day undo window.
• "No overage fees" means no overage. iFax's pricing page says "Never pay any overage costs," which pairs with a page cap rather than a per-page rate. Fax Pigeon meters pages past your budget on the next invoice, 5¢ a page on Standard (500 pages) and 4¢ on Plus (1,000), so a busy month goes through; the page meter in your account shows where you stand.
• Photos are discouraged. The FAQ advises to "only fax text documents, not photos or pictures." Fax Pigeon accepts PDF, PNG, JPEG, TIFF and HEIC up to 25 MB and binarizes them for the line.

What every Fax Pigeon plan includes

A signed BAA at signup, public at faxpigeon.com/baa. Your own local number on every paid plan, porting free both ways. An AI summary of every inbound fax. E-signatures, cover sheets, contact management. A delivery certificate on every fax. Records for the life of your account. Unlimited people on every plan, no per-seat fees. Our own fax servers on every call. Send a fax by email on every paid plan: from your account's email address, mail one PDF to the recipient's number at fax.faxpigeon.com and it goes out as a fax from your own number. Fax to email as a secure link: every received fax mails you the sender's number, the page count and a link, and the document stays behind your login.

Who should switch

A practice that needs a number it owns, the agreement on day one, and a price that matches a few hundred pages a month: Fax Pigeon's 200-page plan at $4.99 has all three, and the first fax is free.

* Prices, plan terms and quoted policies last verified September 2, 2026, at each provider's own site. Fax Pigeon is not affiliated with iFax or Amplify Ventures.