How to cancel eFax and keep your number

Do it in this order: port first, cancel second. eFax's Customer Agreement says to keep the account active until the port completes if you want service meanwhile, and after termination it may reassign your numbers to another customer right away. Every year practices lose numbers that have been on their letterhead for a decade because they clicked cancel before starting the port.

The order applies to a number you ported into eFax. A number eFax issued to you stays eFax's and "will not be ported to You," so if eFax issued yours, plan on a new number.

Here is the safe sequence, start to finish.

Step 1: Decide whether the number matters

If the number is printed on your letterhead, filed with payers, listed in provider directories, or known to referring offices, it matters. Plan to keep it. If it was a temporary number you never gave out, you can skip porting and go straight to cancellation.

Step 2: Start the port at your new provider

Porting is initiated by the provider you are moving TO, not the one you are leaving. You will typically need:

• A recent bill or invoice showing the number and the account holder's name
• A Letter of Authorization, which the new provider prepares for you to sign
• The account details exactly as your current provider has them on file

At Fax Pigeon, porting in is free on all paid plans: submit the request in Settings and we handle the carrier paperwork. Most ports complete within 5 to 15 business days. Porting out is free too, which we mention because it is the question to ask any provider before you join them.

Step 3: Wait for the port to complete

Your number keeps working with eFax until the moment the port lands, so there is no service gap. Do not cancel during this window. When the port completes, faxes to your number arrive at your new provider automatically.

Step 4: Cancel eFax

As of September 2, 2026, eFax's cancellation page describes these routes:

• Online through the Billing section of your account
• By chat, email, or phone
• Accounts with more than one number, an outstanding balance, or an annual plan are directed to contact an agent (the page lists 1-323-817-3207) rather than cancel online

Four terms to know before you start, all from eFax's published agreement: no refund is made for a billing period once it begins; a number you ported in can port out for $40 per number if your service is paid up and, within 30 days after the account ends, eFax has your written notice and the fee and your new carrier's port request has arrived (the fee is not refunded if the port fails); any balance in the $10 usage prepay wallet is forfeited; and stored faxes become inaccessible once the account closes, so download what you need first.

Ask for a written confirmation of the cancellation date, and keep it.

Step 5: Update the places your number lives

If you ported, nothing changes for the outside world: same number, new provider. If you took a new number instead, update payer files, provider directories, letterhead, and your EHR profile, and consider notifying your top referring offices directly.

What switching should get you

If you handle Protected Health Information, the new service needs a signed Business Associate Agreement from day one. Ours is public at faxpigeon.com/baa so you can read it before you sign up, and it is included on every plan. Plans start at $4.99 per month billed annually for 200 pages, with your own number, an AI summary of every inbound fax, and a delivery certificate for every delivered fax. Porting in is free, and so is porting out. See the plans and pricing, or the full comparison in Fax Pigeon vs eFax.

Fax Pigeon is not affiliated with eFax. Process details above were read from eFax's published help and legal pages on September 2, 2026; the number porting terms were read from its Customer Agreement on October 7, 2026. Verify current steps and policies on eFax's site before acting.