eFax pricing, explained

eFax's list price is $18.99 or $39.99 a month. The bill a small practice actually pays is higher, because the fees live in the terms of service rather than on the price card, and the plan that includes a Business Associate Agreement is the $39.99 one. Here is the full cost, line by line, and what the same faxing costs at Fax Pigeon.

The price card

Add-ons on the same page: an extra user for $10 a month, an extra fax number for $5 a month. eFax advertises "Save up to 17%" for annual billing. Pages on Business are sold through the pricing page's configurator rather than as a flat block: the price steps with the total pages you select, and the steps are not even. Read on October 7, 2026, with one user and one number:

Personal does not scale: the sliders leave it at 200 pages and one user, and the card says to call for more. Users past five on Business add $10 a month each (ten users read $89.99, twenty-five read $239.99), and each extra fax number adds $5 a month. The first-month prices on the cards ($4.99 Personal, $14.99 Business) are promotions rather than list prices.

eFax Protect, the plan most comparison articles quote at $49.99, is no longer on eFax's main pricing page, though eFax still sells it at $49.99 a month through a separate sign-up page (read September 23, 2026). On the main pricing page, the plan with a BAA is Business at $39.99.

The fees in the terms

Each item below is from eFax's customer agreement or its cancellation help page.

1. Every attempt is billed. eFax "will bill You for each attempt made by the Company to send the fax where any transmission occurs whether or not the transmission is completed." A busy line on the other end costs pages.
2. The $10 wallet. The first time you exceed your pages, eFax charges a $10 "Usage Prepay Amount" to your card without a separate authorization, draws overage from it, and charges another $10 each time the balance falls to $2. Unused balance is "non-refundable" and forfeited when you cancel.
3. $40 to take a ported-in number with you. A number eFax issued "will not be ported to You." One you ported in can leave for $40 per number if you have paid for all service up to your notice and, within 30 days after you terminate, eFax has your written notice and the fee and your new carrier's port request has arrived. If any condition is missed eFax "shall remain the customer of record of the number(s)," and the $40 is not refunded if technical problems stop the port.
4. No refund for a period that has started. "Cancellation on the first day, or any day, of a monthly period shall be considered as Your usage for that monthly period and no refund shall be made." Prepaid discount offers are "COMPLETELY NON-REFUNDABLE" in eFax's own capitals.
5. Late fee and reactivation fee. $4.95 for a missed payment; a reactivation fee "may apply" after a suspension.
6. Storage past six months costs extra, and closure ends access. The agreement says storage beyond 6 months on Personal and 12 months on Business "may be subject to additional fees," and "once your account is closed, you will no longer be able to access your fax documents."
7. Cancellation is not always self-serve. Annual plans, accounts with more than one number, and accounts with a balance are directed to contact an agent rather than cancel in the portal.

A worked month

A solo practice that sends and receives about 230 pages in a month, on the plan that includes a BAA:

On annual billing the same practice pays $33.33 a month at eFax and $9.99 at Fax Pigeon. At 200 pages eFax still starts at Business, its first plan with a BAA, while Fax Pigeon Basic is $4.99 a month billed annually ($5.99 month to month) with the BAA signed at sign-up.

Why the list price understates it

eFax bills the way a phone company bills: a base rate, then usage in units you do not control, topped up from a wallet you did not open. The practices that feel it are the ones with a busy referral fax on the other end (every attempt is a page) and the ones that grow (every user is $10, every number is $5). Fax Pigeon bills the way software bills: one price, a page allowance you can see in your account, a per-page rate past it that every plan shows (10¢ a page on Basic, down to 2¢ on Max) on the next invoice, and unlimited people on every plan, at one price sized by pages.

What every Fax Pigeon plan includes

A signed BAA at signup (public at faxpigeon.com/baa), your own local number with free porting both ways, an AI summary of every inbound fax, e-signatures, cover sheets, contact management, a delivery certificate for every delivered fax, records kept for the life of your account, and fax to email as a secure link (every received fax mails you the sender's number, the page count and a link; the document stays behind your login). Send a fax by email on every paid plan: from your account's email address, email one PDF to the recipient's fax number at fax.faxpigeon.com and it goes out as a fax from your own number. See the plans and pricing for the full comparison.

If you are already on eFax, the order that protects your number is port first, cancel second: How to cancel eFax and keep your fax number.

* Prices last verified October 7, 2026, and plan terms and quoted policies September 2, 2026, at each provider's own site. Fax Pigeon is not affiliated with eFax or Consensus Cloud Solutions.