Does athenahealth have fax?

Yes. athenaOne has built-in fax to send and receive, and athenahealth describes its document services as part of the athenaClinicals service with no separate plan, add-on or price named. Documents sent to a practice's fax number appear in the Clinical Inbox, routed through athenaFax numbers.

athenahealth's fax terms sit on the Fax Setup Sheet and the Process Document page. For other practice software, see which practice software has built-in fax. A practice deciding whether it still needs a separate fax service should start with the BAA question below.

What does athenahealth's fax include?

athenahealth's fax includes sending and receiving inside athenaOne. The table lists each term from those pages, with "Not stated" wherever the pages are silent.

Where do received faxes go in athenaOne?

athenaOne shows faxes that arrive on a practice's fax number in the Clinical Inbox, with each one routed through an athenaFax number. A practice contacts athenahealth's CSC to request an athenaFax number for each new department. The practice then sets up remote call forwarding from its own fax lines to its assigned athenaFax number.

Can athenaOne send faxes?

Yes, athenaOne sends a document to the fax number entered on it when the document has both a clinical provider and a fax number. Orders and prescriptions can also go out by Athena Fax. Clicking Submit by Athena Fax submits the order or prescription automatically.

What does the practice still handle itself?

Under the athenaClinicals service, the practice is responsible for identifying and processing all documents. The practice also contacts its phone carrier or telecom administrator to set up remote call forwarding for its own fax lines. Both steps fall to the practice, so it should plan for each one before it relies on athenaOne fax.

Does athenahealth use a third-party fax provider?

athenahealth's fax pages name no third-party fax provider. The only outside party they name is the phone carrier or telecom administrator for remote call forwarding. These pages do not say whether another company runs athenaOne fax. A practice that needs the name of its fax partner should ask athenahealth.

What does athenahealth charge for fax?

athenahealth's fax pages do not state a price for fax. They name no separate plan or add-on for athenaOne fax either, so a practice needs to ask athenahealth for the figure.

Is athenahealth's fax covered by a BAA?

The athenahealth pages do not confirm that a BAA covers fax. The Fax Setup Sheet is silent on BAA coverage, and the Process Document page does not confirm BAA coverage either. Before a practice sends protected health information by fax, it should ask athenahealth whether its BAA names fax, and get the answer in writing.

When does a practice add a separate HIPAA fax service?

A practice that needs fax covered by a signed BAA can add a separate HIPAA fax service alongside athenaOne. Fax Pigeon signs a BAA at signup on every plan. Every plan also includes unlimited people, your own number, free porting and a shared inbox with roles and assignment. To compare separate services, see HIPAA fax with unlimited users.

* athenahealth's fax features were read on its own help and product pages on October 13, 2026. Fax Pigeon is not affiliated with athenahealth.